Frequently Asked Shipping Questions

SHIPPING

Hat Shipping Timeline:

Each hat is unique and takes care in its arrival to you.
Please allow 2-3 weeks to ship. 

It's worth the wait!

General Order Shipping Timeline:

​All orders are processed Monday through Friday, excluding holidays. An adult signature will be required upon delivery for hat orders.

ThunderVoice Hat Co. cannot be held responsible for any unanticipated delivery delays beyond ThunderVoice Hat Co.’s control.

Tracking Information:

Once your order has shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link.

​If you do not receive a shipping confirmation email please check your spam or junk folder. If you cannot locate the shipping confirmation email, please email us at contact@thundervoicehatco.com.

International Shipping:

We do ship internationally, however, taxes and duty charges will be applied based on your country's laws.

International orders are final sale and are ineligible for refunds or returns.

We do not cover additional taxes and fees. You are responsible for any duties or fees associated with shipping internationally.

If you refuse to pay the international fees and duties, you cannot get a refund for your order. 

​By placing an order you agree to the terms and conditions of international shipping laws, duties and fees, and our return/refund policy.

​Due to international shipping companies, customs, and the inability to track the package once it leaves the country,

We can not offer a timeframe on when your items will arrive.

​International orders are now being handled through DHL. Due to high international duties and fees, we are no longer using USPS and UPS to deliver international orders.

Lost or Stolen Items:

Our hats are sent with a signature confirmation to ensure their safe delivery to you.

​Unfortunately, if your item/order is lost or stolen we are not able to replace the item, as many of our products are limited editions and one of a kind.

Thank you for your understanding.

Postal Service Returned Orders:

We are not responsible for incomplete or incorrect addresses returns.

If an order is returned because of an incomplete or incorrect address, you are responsible for any additional shipping costs.

Returned International orders are required to pay shipping for the order to be shipped again.

Returned International orders cannot be refunded for incorrect or incomplete addresses.

Shipping Addresses:

​Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location.

Damaged Order(s):

If your item is damaged in transit be aware that we are not able to replace many items, as many of our products are limited editions and one of a kind. If an order arrives damaged please reach out to us at contact@thundervoicehatco.com

FREQUENTLY ASKED RETURN/EXCHANGE QUESTIONS

RETURNS & EXCHANGES

HAT RETURN POLICY

We want you to love your hat.
Due to the nature of the hats being customized we cannot accept returns.

*Please confirm your hat size prior to placing your order!

HAT EXCHANGE

We want you to love your hat.
Due to the nature of the hats being customized we cannot accept exchanges.

*Please confirm your hat size prior to placing your order!

HAT ADJUSTMENT

If your hat does not fit perfectly please reach out to us at contact@thundervoicehatco.com, as soon as possible.

+ To adjust the hat size we charge a fee to cover labor or the purchase of a new hat for you to switch out. Shipping fees will be applied for the safe arrival of your hat.

+ Because of the complexity of this process, expect 2-3 months for any adjustments, and please be very careful to purchase the correct size.

+ We do not cover return shipping costs. 

+ Upon your hat's safe arrival we can do an hat base swap for a different size hat at the current market fee (this is dependent on size exchange and type of hat).

+ Hat adjustment are not considered as an exchange or return.

But we hope you just love your hat.

*Please note, that many hat companies will NOT exchange if you order the wrong size, we want to accommodate, but PLEASE double and triple check your hat size!*

TVHC GIFT CARDS RETURN POLICY

+ We do not offer refunds/returns on any gift card purchases, or custom hat deposits.

+ Due to high demand, when you purchase a custom hat gift card or make a deposit, you are securing your spot in line for the custom hats.

OTHER TVHC ITEMS RETURN POLICY

+ Due to the nature of our company, we will accept returns within two weeks of your receipt (some exclusions apply, see below for exclusions.) If you are unhappy with your purchase, please email us at contact@thundervoicehatco.com

+ We do not cover return shipping. Upon its safe arrival, we will process the refund.

+ Refunds will be credited back to the original form of payment. *Please note any shipping charges incurred at the time of purchase are non-refundable.

+ Refunds can take up 5 to 7 business days to process.

+ After two weeks we only offer store credit upon the item's safe arrival back.

RETURN EXCLUSIONS:

​+ We do not accept returns or exchanges on the masks. Masks are final sale. 

+ Hats and Custom hat orders are final sale and are excluded from returns and exchanges.

+ Gifted orders and Gift cards cannot be returned or exchanged.

+ Misprint items are excluded from returns.

OTHER TVHC ITEMS EXCHANGE POLICY

+ Due to the nature of our company, we cannot guarantee an exchange at time of request.

+ If you are unhappy with any item please contact us within two weeks of your receipt (some exclusions apply, see below for exclusions.) by emailing us at contact@thundervoicehatco.com

+ We do not cover return shipping. Upon its safe arrival, if we have the inventory, we will process the exchange.

+ If we do not have the inventory for exchange we will be happy to process a return and refund.

EXCHANGE EXCLUSIONS:

​+ We do not accept exchanges or exchanges on the masks. Masks are final sale. 

+ Hats and Custom hat orders are final sale and are excluded from exchanges. (Hat Adjusements are not considered an exchange.)

+ Gifted orders and Gift cards cannot be exchanged.

+ Misprint items are excluded from exchanges

+ An exchange can take up to 2 weeks depending on the shipping time. Please note any shipping charges incurred at the time of purchase are non-refundable.

SUBMIT A RETURN OR EXCHANGE

+ You must submit a return/exchange request via email to contact@thundervoicehatco.com in order for us to process the return or approve an exchange.

+ Order received without a return/exchange request will not be processed.

Returned merchandise must meet the below requirements in order to be accepted for a refund or exchange: 

- All items must be in original condition with original tags attached and packaging.

- Must include the original invoice or a copy of the invoice.

- MOCS, Apparel, and Blankets must be returned in "Like New" condition to be accepted for return or exchange. Wear and tear will not be accepted.

- All items must match those identified in the return request. (Return request need to be emailed to contact@thundervoicehatco.com)

*Any original shipping charges incurred at the time of purchase are non-refundable.*